Residents in several Northland neighborhoods say they are considering legal action against KC Water over what they describe as unexplained and excessive water bills.
The discussion began circulating on social media this week, where Kansas City resident Kris Blake said she is gathering names of customers who believe they were wrongly charged. According to Blake, Burgess Law Group has expressed interest in potentially opening a class-action lawsuit if enough residents come forward.
“I’m taking names now,” Blake wrote. “If we get enough people who would like to band together, they can open a case.”
Claims of Missing Bills, Address Changes, and High Charges
One resident, Angel of the King’s Gate area, said she did not receive water bills for several months last year. When she later created an online account, she discovered what she described as a “huge bill” that had not been mailed to her address. “They said someone changed my address, which I had not,”. After disputing the amount and hiring a plumber to check for leaks, she said the utility reduced the bill by one-third — but she still owed nearly $900.
Another resident claimed her water service was shut off for three months, but she was later billed $500 for that same period.
“They said it was for the last three months despite they had my water turned off,” she wrote.
What We Know So Far
At this point:
No lawsuit has been officially filed.
The effort appears to be in the early stages of gathering potential plaintiffs.
Allegations center on billing discrepancies, address changes, service shutoffs, and high usage readings.
It is unclear how widespread the issue may be or whether the billing disputes stem from meter readings, estimated billing cycles, clerical errors, or other administrative issues.
Next Steps
If a class action is filed, attorneys would need to demonstrate that multiple customers experienced similar systemic billing errors tied to the same policy or practice.
KC Water has not yet publicly responded to the social media allegations. Residents experiencing billing concerns are typically encouraged to request a meter re-read, review usage history, and request a formal dispute review through the utility’s customer service process.
This is a developing story. Residents who believe they have experienced similar issues are encouraged to document their bills, correspondence, and any plumber inspections.
More updates will follow if legal action is formally filed.
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